Managed IT Services

Eliminate downtime and reduce costs with round-the-clock IT management and support

Solution Partner’s Managed IT Services give you unlimited IT support from certified technicians for a fraction of the cost of hiring your own in-house IT staff. We’ll proactively monitor your entire infrastructure 24/7/365, update your software, provide detailed performance reports, identify problem areas, and remotely troubleshoot and fix problems, all for an affordable monthly fee.

Remote Monitoring & Management (RMM)

We provide 24/7/365 monitoring and management of your entire IT environment. Our technicians will proactively monitor your computer and network to detect performance issues. In the event of a system failure, we immediately investigate to identify and remediate the problem — often before you even realize there’s an issue.

What’s included in our RMM services:

  • Robust antivirus and malware protection software
  • All future application updates
  • Microsoft patch management
  • Scheduled patch deployments

Help Desk

Our US-based help desk team provides 24/7/365 support via phone, email, and web-based chat. Our professional technicians can remotely control each end user’s computer, laptop, or servers to resolve issues quickly so your employees remain productive.


Reporting and Planning

Our Managed IT Services include monthly reporting and quarterly reviews. Each month, we will cover the previous month’s activities with you and discuss any issues or concerns. On a quarterly basis, we will review your IT environment and plan for any changes to your business or priorities.

We work with you to develop short- and long-term plans based on your specific business needs, growth plans, and industry and technology advances. Our goal is to deliver a first-rate IT environment, eliminating unnecessary costs and enhance security and productivity throughout your business.

Business Continuity & Disaster Recovery

Our Business Continuity & Disaster Recovery (BCDR) services provide more than simple backup solutions — they are designed to quickly revive your network following any unplanned downtime. We offer comprehensive data backup solutions for your business and can assist in the selection process to ensure the appropriate solution is implemented, that best practices are followed, and that the risk factors associated with data loss are understood and mitigated.

Benefits of our BCDR services:

  • Scheduled backups are performed continuously, daily, or nightly at a specified time, to ensure you’re prepared for the worst
  • Redundant, geographically separated backup sites guarantee complete data loss protection
  • Remote systems monitoring and real-time reporting ensure you know what’s being backed up and when
  • Our solutions support HIPAA compliance required by healthcare providers and facilities to store a copy of patient data securely off-site